Vonage

MAY 11, 2016

However, despite our best efforts, we were failing our customers; we were constrained by our system solutions. When things go wrong, how should you make it up to your customers? How to future-proof your contact center technology and find your competitive advantage. 4 tips to make multiple channels work for your business.

Multi-Channel 60

Multi-Channel Customer Experience Competitive Advantage Effort Score 60

Eptica

JUNE 15, 2016

Essentially companies are risking a huge chunk of their online revenues if they can’t deliver the right information to customers. At the same time organizations are facing a dramatic increase in the number of customer contacts they receive, across an expanding range of channels.

Self Service 48

Self Service System Knowledge Base Multi-Channel 48

Experience Matters

APRIL 7, 2015

1) Company Overview: Confirmit enables businesses to operationalize feedback and drive change throughout their organizations using the world’s most secure, reliable and scalable solutions for Voice of the Customer (VoC), Employee Engagement and Market Research (MR) programs. Confirmit.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Avaya

APRIL 3, 2017

Technology has evolved to a point where there is now an inconceivable number of ways for customers to engage with brands, creating a communications environment that many companies simply aren’t set up to handle. The average consumer today uses a combination of the above channels to engage with his or her favorite brands.

Customer Journeys 57

Customer Journeys Contact Center Data Omni-Channel 57

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

Software 104

Software Customer Engagement Engagement Omni-Channel 104