CX Journey

NOVEMBER 25, 2014

Last year, I shared Brand Keys'' Robert Passikoff''s 14 Brand Trends for 2014. Every One of a Kind : Consumers want and expect customized and personalized products, services and experiences, fueled by. Real Brand Engagement : Marketers will link ?engagement? Let''s see what Robert predicts for the new year.

Trends 171

Trends Brands Retail Leadership 171

Experience Matters

JANUARY 6, 2015

In my post last year, I named 2014 “ The Year of Empathy.” Although I published 13 CX trends for 2013 and 14 CX trends for 2014 , I decided that 15 trends for 2015 would be too many to track. Given the value of customer insights, many firms will invest in major renovations to these efforts this year.

Customer Journeys 120

Customer Journeys Trends Contact Center Customer Connectedness 120

ProProfs Chat

JANUARY 30, 2020

Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. And we all know, what goes online, reaches everyone and hampers the brand image as well. Customer loyalty. Customer Engagement & Loyalty. Consumer Engagement & Experience.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

ReviewTrackers

AUGUST 24, 2017

This article was written by Brandon Carter, a customer engagement and loyalty writer and analyst for Access Development. Read more of his articles over on the Access Loyalty Blog. The same is true of business relationships and how consumers decide which brands they seek out over others. And you know what: it’s true!

How To 50

How To Social Media Loyalty Connections 50

Eptica

SEPTEMBER 30, 2015

In highly competitive markets brand reputation and values are built on the experience that consumers receive and share on social media. The balance of power has changed – your brand is what your customers say it is, rather than how you define it within your organization.

Omni-Channel 48

Omni-Channel Customer Experience Social Media Knowledge Base 48

SurveySparrow

SEPTEMBER 21, 2020

But, if the product doesn’t match your consumer preferences, everything goes to waste. Well, surveys are one of the most crucial strategies to improve customer loyalty. You can take Frito-Lay’s example to understand how online surveys can transform into customer loyalty machines. So what’s the solution here?

ROI 45

ROI Survey Return on Investment Social Media 45