Lumoa

SEPTEMBER 16, 2022

In a recent study , at least 49% of consumers are now saying that they are willing to talk about their positive experiences on social media compared to the 30% of those who will post something negative. A significant change since 2013 when it is the other way around. But, we can’t forget about the detractors.

Net Promoter Score 208

Net Promoter Score NPS Effort Score Comparison 208

TechSee

JANUARY 24, 2019

Innovative ways to provide customers with immediate assistance, guidance and support lies at the heart of every customer-centric organization. Live video support can be used by customer service agents either to initiate a face-to-face live video chat support session or to offer live video interactive assistance.

Video 141

Video Contact Center Financial Call Flow 141

Magellan Solutions

JULY 20, 2021

E-commerce titans like Alibaba and Amazon forever changed the landscape of the retail industry, letting consumers purchase everything from electronics and clothing to household items with the click of a button. This rapidly growing industry, which comprises over 45 percent of all retail growth, means competition is fierce. E-commerce.

Call Center 52

Call Center Omni-Channel e-support Contact Center 52

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. Bruce Temkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

C3Centricity

JULY 16, 2018

All this information will help you to get into the head of your customers and really know them. Understanding the shopper, who is not always the person who uses or consumes your product, is also essential information you need to have at your fingertips for this section. What does your customer need?

Social Media 120

Social Media Advertising Brands Course 120

CSM Magazine

JUNE 12, 2020

Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders. For instance, an employee can be a stockholder; a supplier can be an employee or customer; and government officials can also be consumers.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52