Being the Bearer of Bad News
ShepHyken
MAY 15, 2019
It’s never fun to share bad news with a customer. It doesn’t really matter what the bad news is; the key to managing the customer experience is how you deliver the bad news. While the price increase wasn’t very much – just one dollar a month – they still had to share the news with their customers. Not the Dollar Shave Store.
Let's personalize your content