Customers That Stick

MARCH 3, 2020

Do our customers have hot buttons? When I ask these questions in our customer service trainings , the answer is always YES. Yet, the reality is that in so many industries and in newer customer relationships we will never know our customers that well. But this is only one type of trigger.

Customer Service 88

Customer Service Retail Customer Service Training Customer relationships 88

Stella Connect

JANUARY 9, 2018

Brooklinen , a fast-growing online retailer that made its debut in 2012, wasn’t founded on a whim. In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management. Self-Directed Agents.

Customer Service Training 41

Customer Service Training Training Customer Service Management 41

ShepHyken

JANUARY 25, 2017

I have used them as an example of how to create a membership experience , but now I want to focus on their ability to deliver amazing customer service. In 2012, they rolled out a promotional video on YouTube that was hilarious and went viral. Currently there are more than 23 million views!) Follow on Twitter: @Hyken.

Customer Service 48

Customer Service Customer Focused Customer Service Training Retail 48

Stella Connect

JANUARY 31, 2018

Brooklinen , a fast-growing online retailer that made its debut in 2012, wasn’t founded on a whim. In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management. Self-Directed Agents.

Training 40

Training Management Call Center Connections 40

ShepHyken

NOVEMBER 28, 2022

Founded in 2012 by firefighters seeking supplemental income and a flexible schedule, the company is customer and employee centric. CEO Jeremy Barker believes these two focal points go hand in hand: “Happy employees create happy customers. (G2) G2) Advocacy marketing is the process of turning customers into brand advocates.

Customer Service 12

Customer Service Contact Center Case Study Tips 12

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132