Optimove

NOVEMBER 7, 2023

As marketers we need data at our fingertips to unlock customer insights, getting innovative ideas for engaging campaigns, and perfectly orchestrating communications to each customer. As your customers, marketing, and technology evolves, so too does Optimove’s AI. And then achieving all that at scale?

Marketing 83

Marketing Multi-Channel Groups Customer Journeys 83

Clarabridge

AUGUST 1, 2018

Clarabridge customers that are getting ahead of the game with this early access program include Swiss International Air Lines and General Mills. According to Forrester , the number of consumers that use messaging has increased by more than 50% since 2012.

Customer Service 61

Customer Service Self Service Social Media Contact Center 61

ijgolding

JANUARY 15, 2016

The ‘incompetent’ business is actually one that may well have come to the conclusion that CX is something that is critical to the sustainable future of the organisation, but just does not have the skills – the competencies – to know exactly how to do it. Customer Experience Strategy. Metrics, Measurement and ROI.

Customer Experience 120

Customer Experience Customer Experience Professionals Customer Centricity Government 120

SurveySensum

JULY 14, 2020

Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. As a VP Analyst for Customer Experience at Gartner, Augie Ray has been helping Fortune 500 firms to understand CX, how to succeed, how to gauge results, and how to make CX matter to the stakeholders. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Chattermill

AUGUST 29, 2018

And while customers expect you to put an increasing focus on customer experience (CX), those tools can definitely help — as long as you choose the right ones. Not sure how to choose the CX tools you should be using? You need to be able to keep a finger on the pulse of how your customers are feeling. Collection.

Technology 40

Technology Customer Experience Consulting Analytics 40

Chattermill

AUGUST 29, 2018

And while customers expect you to put an increasing focus on customer experience (CX), those tools can definitely help — as long as you choose the right ones. Not sure how to choose the CX tools you should be using? You need to be able to keep a finger on the pulse of how your customers are feeling. Collection.

Technology 40

Technology Customer Experience Consulting Analytics 40

Currency Alliance

MAY 9, 2019

Independent of market positioning, unique customer insight will become the primary competitive advantage. I’ve been working on mobility solutions since 2012, when I was Group Director of New Ventures and Innovation at eDreams ODIGEO. So how will one brand get ahead?

Loyalty 56

Loyalty Strategy Loyalty Programs Airlines 56