2012 CRM Omni-Channel System 
NICE inContact
AUGUST 20, 2019
If you purchased a laptop in 2012 and compared it to one today it would be like comparing a raft to a nuclear submarine! For many IT systems this is about seven years. This is also true for call center systems. Why go “cloud” or stay with an on-premises system? That’s because all technology has a “shelf-life”.
NICE inContact
AUGUST 20, 2019
If you purchased a laptop in 2012 and compared it to one today it would be like comparing a raft to a nuclear submarine! For many IT systems this is about seven years. This is also true for call center systems. Why go “cloud” or stay with an on-premises system? That’s because all technology has a “shelf-life”.
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Playvox
JANUARY 13, 2022
Members of Generation Z, people born between 1995 and 2012, are entering the workforce and bringing their own ideas about how the workplace should function. Cloud-based systems can also satisfy the desire for more work-life balance. If organizations are to offer omnichannel experiences, agents need a unified view of the customer.
Tricia Morris
FEBRUARY 19, 2016
63% of executives say silos within the organization and a lack of integrated information systems are the two biggest obstacles standing in the way of improving the customer experience. According to the survey, web self-service use has increased from 67% in 2012 to 84% in 2015. Gartner Predicts 2016: CRM Customer Service and Support ).
Magellan Solutions
JULY 28, 2021
Why is omnichannel retail valuable? The acceleration in consumer behavior change in 2020 has made an omnichannel strategy more important than ever. Ultimately, an omnichannel strategy can help drive increased sales and revenue. Here are some of the factors that make omnichannel commerce so valuable.
ENGAGE.cx
JULY 9, 2015
Retailers must find ways to bridge the gap between offline and digital channels. For instance, more and more retailers are adopting omnichannel strategies, however, more often than not, the end result is a schizophrenic technology arrangement that produces disparate customer interactions.
ENGAGE.cx
JULY 9, 2015
Retailers must find ways to bridge the gap between offline and digital channels. For instance, more and more retailers are adopting omnichannel strategies, however, more often than not, the end result is a schizophrenic technology arrangement that produces disparate customer interactions.
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