NICE inContact
AUGUST 20, 2019
If you purchased a laptop in 2012 and compared it to one today it would be like comparing a raft to a nuclear submarine! How well does your system support modern call center requirements like omnichannel , digital channels , workforce management and more? What CRM and other business systems do I need to integrate with?
NICE inContact
AUGUST 20, 2019
If you purchased a laptop in 2012 and compared it to one today it would be like comparing a raft to a nuclear submarine! How well does your system support modern call center requirements like omnichannel , digital channels , workforce management and more? What CRM and other business systems do I need to integrate with?
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Playvox
JANUARY 13, 2022
Members of Generation Z, people born between 1995 and 2012, are entering the workforce and bringing their own ideas about how the workplace should function. This trend is being driven by the proliferation of digital channels and consumer demands for seamless omnichannel experiences. More Routing Options through CRM Applications.
Tricia Morris
FEBRUARY 19, 2016
Only 10% of contact center professionals surveyed for the 2015 Call Center IQ Executive Report on the Omnichannel Contact Center identify their contact centers as omnichannel capable (compared to 68% multichannel and 22% neither) – 25% said achieving omnichannel capabilities will be a priority in 2016.
Magellan Solutions
JULY 28, 2021
Why is omnichannel retail valuable? The acceleration in consumer behavior change in 2020 has made an omnichannel strategy more important than ever. Ultimately, an omnichannel strategy can help drive increased sales and revenue. Here are some of the factors that make omnichannel commerce so valuable.
Customer Guru
AUGUST 21, 2018
She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. Mark is CEO & CMO of Loyalty360, an “Association of Customer Loyalty” He has vast experience in designing and administering loyalty/CRM programs, and data-driven marketing communication programs.
ENGAGE.cx
JULY 9, 2015
Retailers must find ways to bridge the gap between offline and digital channels. For instance, more and more retailers are adopting omnichannel strategies, however, more often than not, the end result is a schizophrenic technology arrangement that produces disparate customer interactions.
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