NICE inContact

AUGUST 20, 2019

If you purchased a laptop in 2012 and compared it to one today it would be like comparing a raft to a nuclear submarine! This is also true for call center systems. How well does your system support modern call center requirements like omnichannel , digital channels , workforce management and more?

Contact Center 136

Contact Center Contact Center Software Call Center Omni-Channel 136

NICE inContact

AUGUST 20, 2019

If you purchased a laptop in 2012 and compared it to one today it would be like comparing a raft to a nuclear submarine! This is also true for call center systems. How well does your system support modern call center requirements like omnichannel , digital channels , workforce management and more?

Contact Center 136

Contact Center Contact Center Software Call Center Omni-Channel 136

Joe Rawlinson

AUGUST 9, 2017

Use social media channels to keep in touch with your customers and stay engaged. Deliver a Satisfying Omni-Channel Experience. Customers also crave a more satisfying omni-channel shopping experience, IBM’s study found. Add Value by Utilizing Technological Innovations.

Omni-Channel 104

Omni-Channel Self Service Consumers Meeting 104

Magellan Solutions

JULY 5, 2021

Let’s take a look at the best and worst Philippines Call Center Companies this 2021. There are more than 700 Philippines call center companies – many of which work specifically for small and medium enterprises. So, here are some of the other factors that SME owners should look for in a call center company. .

Call Center 40

Call Center Company Omni-Channel e-support 40

Tricia Morris

FEBRUARY 19, 2016

Only 10% of contact center professionals surveyed for the 2015 Call Center IQ Executive Report on the Omnichannel Contact Center identify their contact centers as omnichannel capable (compared to 68% multichannel and 22% neither) – 25% said achieving omnichannel capabilities will be a priority in 2016.

Self Service 40

Self Service Customer Service Contact Center Omni-Channel 40

Avaya

AUGUST 25, 2017

In 2012, Superstorm Sandy caused $65 billion in damage in the U.S., Avaya can engage in a proactive support dialogue to help you avoid complexity from the outset. Before the Storm. Hurricanes like Harvey can be catastrophic to businesses.

Communication 64

Communication System Analysis Software 64

Avaya

AUGUST 25, 2017

In 2012, Superstorm Sandy caused $65 billion in damage in the U.S., Avaya can engage in a proactive support dialogue to help you avoid complexity from the outset. Before the Storm. Hurricanes like Harvey and Irma can be catastrophic to businesses.

Communication 53

Communication System Analysis Software 53