2011 Customer Care How To Measurement 
Natalie Petouhof
SEPTEMBER 1, 2016
The report goes into a lot of detail so it’s clear how to calculate the ROI of social customer service: Many brands have experienced incidents where not taking care of an issue turned into a social media nightmare. Customer care extends far beyond the traditional call center. Social media metrics.
Pretium Solutions
NOVEMBER 4, 2011
Look at the results from any current survey out there measuring customer and brand loyalty. As a direct result of infusing the Golden Touchpoint™ into Philips’ fabric of its approach to customers, employee behaviors were transformed and NPS increased dramatically and sustainably across their customer care footprint.
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Pretium Solutions
NOVEMBER 4, 2011
Look at the results from any current survey out there measuring customer and brand loyalty. As a direct result of infusing the Golden Touchpoint™ into Philips’ fabric of its approach to customers, employee behaviors were transformed and NPS increased dramatically and sustainably across their customer care footprint.
Pretium Solutions
NOVEMBER 4, 2011
Look at the results from any current survey out there measuring customer and brand loyalty. As a direct result of infusing the Golden Touchpoint™ into Philips’ fabric of its approach to customers, employee behaviors were transformed and NPS increased dramatically and sustainably across their customer care footprint.
Pretium Solutions
OCTOBER 26, 2011
On the contrary, listening to a sampling of these conversations across industries between front line customer service employees and their customers, you see interactions almost purposefully contrived to move a customer away from loyalty. The principles and behaviors of Pretium’s Golden Touchpoint™ change that landscape.
Pretium Solutions
OCTOBER 26, 2011
On the contrary, listening to a sampling of these conversations across industries between front line customer service employees and their customers, you see interactions almost purposefully contrived to move a customer away from loyalty. The principles and behaviors of Pretium’s Golden Touchpoint™ change that landscape.
Pretium Solutions
OCTOBER 26, 2011
On the contrary, listening to a sampling of these conversations across industries between front line customer service employees and their customers, you see interactions almost purposefully contrived to move a customer away from loyalty. The principles and behaviors of Pretium’s Golden Touchpoint™ change that landscape.
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