CloudCherry

JANUARY 22, 2020

Not Acting on Insights. Failure to translate insights into action. Not Monitoring Changes in Customer Perception. Unproven ROI. Nonetheless, when a vendor’s technology doesn’t live up to expectations, or when your company has clearly selected the wrong vendor, transitioning to a new VoC may be your best or only option.

How To 243

How To Social Media Analysis Feedback 243

Solvvy

AUGUST 21, 2020

The real difference, however, comes from encouraging customers to self-service with a conversational, next-gen customer support chatbot – far and away the best and most cost-effective way to resolve issues quickly and accurately without bogging down your support team. . Next-gen chatbots provide 24/7 customer support.

Chatbots 62

Chatbots Self Service Multi-Channel B2C 62

delighted

JANUARY 7, 2020

Back in 2015, Forrester Research uncovered that customer experience was the number one priority for business and technology leaders. The number of companies investing in the omnichannel experience has grown from 20% to 80% since 2010. Customers simply expect better when soliciting support on mobile.

Trends 40

Trends Brands Customer Experience Survey 40

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

NobelBiz

FEBRUARY 22, 2023

And how can you make customers desire to rediscover the joy of shopping when bad news and new digital habits influence their behavior? Changes are also brought about by new technology. However, neither customer relations nor customers allow improvisation. AI is not a future technology.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

And how can you make customers desire to rediscover the joy of shopping when bad news and new digital habits influence their behavior? Changes are also brought about by new technology. However, neither customer relations nor customers allow improvisation. AI is not a future technology.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52