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How is Your Business Dealing with the Paradox of Choice?

Beyond Philosophy

The circle of choice, or needing to have many choices available but not too many to create confusion and buyer’s remorse for their Customers, creates a paradox for many organizations in their Customer Experience design. 27 February 2010. < Sources: Tugend, Alina. Too Many Choices: A Problem That Can Paralyze.”

CEM 113
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The New Digital Leader – CX Workout Webinar

CX Workout - Ideas Blog

My name is Alexander Doak and I’m the director of customer success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the service profit chain institute. Back in 2010 Domino’s percentages of sales from digital ordering was about 25%. Joe, over to you!

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article thumbnail

The New Digital Leader – CX Workout Webinar

CX Workout - Ideas Blog

My name is Alexander Doak and I’m the director of customer success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the service profit chain institute. Back in 2010 Domino’s percentages of sales from digital ordering was about 25%. Joe, over to you!

article thumbnail

The New Digital Leader – CX Workout Webinar

CX Workout - Ideas Blog

My name is Alexander Doak and I’m the director of customer success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the service profit chain institute. Back in 2010 Domino’s percentages of sales from digital ordering was about 25%. Joe, over to you!