article thumbnail

4 out of 5 organizations have not increased their customer satisfaction since 2010!

Beyond Philosophy

With so many companies concentrating on investing resources in customer experience management, with all the technology and tools in use to make it easier than ever before, why don’t we see the opposite? Worse, one cheeky bloke suggested that if that were the case, maybe we shouldn’t spend money on customer research.

article thumbnail

An Authoritative View: Three Pioneers of CX Predict Big Changes in 2023

Beyond Philosophy

Consider the following data: The American Customer Satisfaction Index has been at its lowest point for 17 years. From 2010 to 2019, two-thirds of organizations did not improve their customer satisfaction, while all the effort went into improving Customer Experience. ” What Has Happened in Years Past.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

An Authoritative view: Three Pioneers of CX predict big changes in 2023

Beyond Philosophy

Key Ideas to Improve your Customer Experience. The state of affairs today in customer strategy is dire. The American Customer Satisfaction Index is at its lowest level in 17 years. From 2010 to 2019, two-thirds of organizations still needed to improve customer satisfaction.

article thumbnail

New XM Institute research: state of Customer Experience Management 2019

Qualtrics

When we launched the Customer Experience Professional’s Association in 2010, our hope was to create a thriving CX profession… we’re there! Make sure to download the free report, The State of CX Management, 2019. Download the State of Customer Experience (CX) Management 2019. This makes me feel great.

article thumbnail

Microsoft Partner of the Year Awards 2022

inQuba

“We are particularly proud to have won this award for the second year in a row,” says inQuba Managing Director Trent Rossini, “because it recognises inQuba’s success as a partner which has developed its own software solution that works seamlessly with the Microsoft ecosystem of products and services.”

article thumbnail

inQuba Announced Microsoft ISV Partner of the Year for its Financial Services Industry Solutions

inQuba

“We are particularly proud of the Award,” says inQuba Managing Director Trent Rossini, “because it recognises inQuba’s success as a partner which has developed and sells its own software solution that works seamlessly with the Microsoft ecosystem of products and services.”.

article thumbnail

How to Get In-Tune for Customer Experience Success

ClearAction

Business results are correlated with coordination of customer experience management methods. 2 Companies that foster communication or central supervision among managers of different types of customer experience (CX) endeavors demonstrate better results than other companies.