Interactions
JULY 22, 2021
It’s impacted our ability to travel, have social interactions and, for most of us, redefined the way we work. A recent study by the UK Institute of Customer Service found that complaints about poor customer service are at their highest levels since 2009. Covid has impacted almost every facet of our lives over the last 16 months.
CSM Magazine
NOVEMBER 27, 2020
Travel insurance had seen a spike in inbound calls, as customers sought guidance and reassurance on their level of cover. Waiting times. Panellists were asked about the impact on call waiting times and customer satisfaction levels as their contact centre colleagues adjusted to working from home.
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CSM Magazine
DECEMBER 12, 2019
It’s also a 50% increase from 2009’s record low of $4.06 These are just two examples – but with a strong economy putting more money in your customers’ pockets, their propensity to buy, travel, or make other purchases during these peak periods is expected to grow. That’s better than the pre-recession high of $4.4
Grade.us
AUGUST 7, 2018
Hotels, restaurants and travel services rely more heavily on reviews than manufacturing and skilled trades. The obvious criteria is satisfaction overall, wait times and of course bedside manner. Woolworths , a 131 year old company with 30,000 employees closed in 2009 after failing to adapt to competition. Prominence.
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