transcosmos Information Systems
NOVEMBER 6, 2018
Apple: Tech Meets 5-Star Hotel Service. Luxury hotel Ritz-Carlton can be considered as the gold standard of customer service, and Apple adopts their ways in their recruitment and training. Also: 4 Customer-Oriented CEOs and What We Can Learn from Them. Lesson #1: The Ritz-Carlton level of service. Reset internal clocks.
Stella Connect
JANUARY 25, 2018
According to a 2009 Booz & Company report , customer feedback is “one of the largest untapped resources for companies”—a veritable gold mine of business intelligence. Nearly a decade later, few brands have moved to capture that value. The concierge approach.
Grade.us
AUGUST 7, 2018
Hotels, restaurants and travel services rely more heavily on reviews than manufacturing and skilled trades. The obvious criteria is satisfaction overall, wait times and of course bedside manner. Woolworths , a 131 year old company with 30,000 employees closed in 2009 after failing to adapt to competition. Prominence.
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