Comm100
NOVEMBER 13, 2022
Overall, satisfaction among live chat interactions is exceptionally high, with an average live chat CSAT score of 4.3 The efficiencies of live chat also mean a high return on investment (ROI) for the technology. Access our Live Chat ROI Calculator to learn how much your team can save by introducing live chat. . in 2021. .
ClearAction
OCTOBER 1, 2018
Artificial intelligence, digitalization, emerging technologies, the sharing economy, and other trends won’t solve what’s shown in these studies: “Only 20% of companies scored 9-10 for seeing a Return on Investment, with a significant 14% of companies scoring 0-2. customers, channel partners, alliances).
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ClearAction
NOVEMBER 16, 2023
Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. The NPS ® System advocates VoC managers’ efforts in engaging Promoters, Passives, and Detractors. So, what does it mean?
Gainsight
DECEMBER 6, 2018
It’s a tale as old as time—well, as old as, like, 2009 maybe. Splunk has one of the most impressive teams I’ve ever seen in terms of (1) running CS in a self-sustaining way, (2) aligning to client outcomes and Splunk business objectives, (3) demonstrating ROI and (4) breaking down organizational silos. How did they do that?
SurveySensum
JULY 14, 2020
Principal Analyst, most of her work is focused on research, advisory, and training efforts on shaping the future of experience management (XM). As Head of Global NPS he set up best-in-class Net Promoter Score (NPS) programs throughout Europe and Asia. Currently working at Qualtrics as a Sr.
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