Education Services Group

FEBRUARY 3, 2021

Customer Success as a Service ® provider ESG announces a partnership with inSided, the only Customer Success Community platform for SaaS and subscription-based companies. ESG delivers Customer Success as a Service ® (CSaaS), enabling you to build, operationalize, and transform your CS organization.

Customer Success 52

Customer Success Self Service Knowledge Base Consulting 52

CSM Magazine

FEBRUARY 7, 2023

The result of such workarounds regularly translates to a degradation of the customer experience. We saw this in the last big recession spanning 2007-2009. The customer was often abandoned, left feeling disappointed. They can detect customer frustrations and then alert an agent or supervisor to call them back later in the day.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

ChurnZero

JUNE 19, 2020

During the webinar, we discussed: How customer retention impacts the valuation of your company. How Customer Success can effectively drive retention. What data you need to get the investment in your Customer Success team. The big test is how companies will retain customers during the downturn. Q&A Recap.

Metrics 72

Metrics Company Survey Self Service 72

SmartKarrot

JANUARY 18, 2022

The sales team can concentrate on developing customer relationships and converting leads. Found in 2011 by Ashish Thusoo and Joydeep Sen Sarma, Qubole works on developing a “cloud-based data lake platform for self-service AI.” The company also offers an enterprise-grade solution for shortening branding domains and URLs.

Company 11

Company e-support Customer Journeys CRM 11

Grade.us

JUNE 2, 2020

They pivoted in 2009, shifting their focus to lead generation via a pay-per-call business model. Dedicated success manager (paid accounts only) Facebook Contact page Twitter Customer support (customers only) Twitter (Yotpo support) Help center (self-service). Support options.

Software 47

Software Management Net Promoter Score Multi-Channel 47