Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market.

Software 60

Software Customer Success Tools Customer Centricity 60

Retently

JULY 28, 2023

Overall, it seems like the easiest way to solve that is to have someone specialized in customer experience in charge of the whole process – to both make sure everything is going as it should and that the majority of the C-level can focus on other matters. Well, that’s where the Chief Experience Officer comes into play. What Is a CXO?

Chief Customer Officer 142

Chief Customer Officer Customer Centricity Call Center Metrics 142

Waypoint Group

OCTOBER 17, 2019

Reciprocity strengthens customer relationships while increasing CSM team productivity by 50%+. Founded in 2009 by Ken Lynch, Reciprocity is based in San Francisco. Reciprocity is a customer-focused company with CSMs who’ve always done a very good job of getting feedback. Reciprocity, Inc. 50%+ increase in CSM team productivity.

Customer Engagement 40

Customer Engagement B2B Engagement NPS 40

Retently

OCTOBER 19, 2018

Overall, it seems like the easiest way to solve that is to have someone specialized in customer experience in charge of the whole process – both to make sure everything is going as it should and that the majority of the C level can focus on other matters. Well, that’s where the Chief Customer Officer comes into play.

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Call Center Metrics 98

SmartKarrot

FEBRUARY 15, 2022

The credit for these changes goes to the customer service experts who helped redefine the industry. Today, almost all companies, irrespective of the industry they operate in, give special attention to customer service and make rigorous efforts to ensure customer success. Chelsea Krost. Marsha Collier. Martin Hill.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. Accordingly, your brand will have a greater magnetic attraction to both new and renewing customers. As your bandwidth expands, you can extend your CX efforts to other customer groups.

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62

Qualtrics

NOVEMBER 11, 2019

Nate Leach (NL): I’m Nate Leach, a Principal Customer Success Manager in our Seattle office. I retired in 2009 and was an entrepreneur and author before coming to the mighty Qualtrics. To make it worth their while, try to give them the incentive to help you (buy them lunch, let them refer you, help them with something etc).

Tips 30

Tips Leadership Consulting Connections 30