2009 Customer Success NPS Reference 
Gainsight
OCTOBER 23, 2019
The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market.
Retently
JULY 28, 2023
Overall, it seems like the easiest way to solve that is to have someone specialized in customer experience in charge of the whole process – to both make sure everything is going as it should and that the majority of the C-level can focus on other matters. The most well-known and trusted CX metrics are NPS , CSAT , and CES.
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Waypoint Group
OCTOBER 17, 2019
Reciprocity strengthens customer relationships while increasing CSM team productivity by 50%+. Founded in 2009 by Ken Lynch, Reciprocity is based in San Francisco. Reciprocity is a customer-focused company with CSMs who’ve always done a very good job of getting feedback. Customer responses are extremely powerful!”.
Retently
OCTOBER 19, 2018
Overall, it seems like the easiest way to solve that is to have someone specialized in customer experience in charge of the whole process – both to make sure everything is going as it should and that the majority of the C level can focus on other matters. Well, that’s where the Chief Customer Officer comes into play.
ClearAction
NOVEMBER 16, 2023
Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. VoC dashboards and reports commonly emphasize customer-facing issues and apparent safe zones. As your bandwidth expands, you can extend your CX efforts to other customer groups.
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