Retently

MARCH 23, 2023

Comcast’s customer service is among the lowest-rated in the United States. In fact, the brand’s service is so poorly rated by its customers that it’s become subject to senate hearings , in which the company presented a plan to improve its relations with clients. First, poor service can and will hurt your customer relationships.

Net Promoter Score 102

Net Promoter Score Company NPS Effort Score 102

Waypoint Group

JANUARY 14, 2015

In the customer feedback world we’re often tempted to use average scores to present our feedback (survey) results. but for product usability it’s 5.89, so clearly ease-of-use is something we need to focus on in order to drive customer retention.” to 8.31 — we are improving!”

B2B 40

B2B Net Promoter Score Effort Score NPS 40

Service Untitled

OCTOBER 25, 2010

It helped companies maintain and improve customer relationships and hone in on the most successful and promising target audiences. From there an organization could concentrate on potential new sales, support, and marketing strategies to retain customers and find new ones.

CRM 44

CRM Social Media Customer Relationship Management Customer relationships 44

Comm100

NOVEMBER 13, 2022

Although chatbots are ideal for the majority of basic requests, 85% of customers agree that “a human touch is needed, in addition to technology, for a positive customer experience.” . As with chatbots, introducing omnichannel support presents opportunities to improve the agent experience. Founded: 2009. Founded: 2006.

Tools 195

Tools Customer Service Tips Omni-Channel 195

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. to embed VoC insights and customer experience (CX) criteria into their programs, templates, policies, processes, and other deliverables.

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62

SurveySensum

JULY 14, 2020

They have not only brought new perspectives on the table but have redefined the customer experience exceptionally! All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

JANUARY 18, 2022

The company is presently working on incubation cells, gaming certificates, and setting up a variety of gaming cafes. CloudCherry is a cloud-based CRM ( customer relationship management ) company that assists its clients’ tracking and enhancing their customer engagement. CloudCherry. HackerRank. CloudConnect.

Company 11

Company e-support Customer Journeys CRM 11