Forrester's Customer Insights

MARCH 17, 2020

This has been the disappointing end to the nation’s first digital transformation effort, which started in 2009 as the American Recovery and Reinvestment Act funneled $35 billion into subsidized EHR implementations. Electronic health records (EHRs) have decimated physician productivity, while patient satisfaction remains stagnant.

Strategy 38

Strategy Financial Customer Change Healthcare 38

Forrester's Customer Insights

MARCH 17, 2020

This has been the disappointing end to the nation’s first digital transformation effort which started in 2009 as the American Recovery and Reinvestment Act funneled $35 billion into subsidized EHR implementations. EHRs have decimated physician productivity, while patient satisfaction remains stagnant.

Strategy 26

Strategy Financial Customer Change Healthcare 26

SurveySparrow

DECEMBER 11, 2020

During 2009’s recession, the tech giant didn’t stop advertising and continued innovating new products. In 2009 Amazon’s customers bought ebooks more than printed ones and helped the company grow its sales by 28%. This will create a positive, kind, empathic brand image in front of your customers.

Advertising 52

Advertising Strategy Chatbots Social Media 52

Answer Dash

JANUARY 9, 2019

I never had heard of Amazon until around the time I graduated college, and I became a customer in 2009 when I was living in Brooklyn, NY. Digital transformation is the new normal, as every company must be able to evolve and pivot as the customer changes, and so does the digital environment. That’s not the case.

Trends 82

Trends Customer Experience Insurance Chatbots 82