Comm100

NOVEMBER 13, 2022

Today’s consumers are no longer satisfied with organizations offering just one or two customer service channels. They now want to reach out to brands on a variety of channels depending on what suits them in that moment – whether that’s live chat, email, social media or even SMS. Omnichannel customer service use cases.

Omni-Channel 226

Omni-Channel Customer Service Chatbots Social Media 226

Russel Lolacher

APRIL 10, 2017

I’ve heard a lot about how Twitter is dying as a social media platform lately. I remember in 2009, when I joined Twitter, it was a. The post Twitter is Dead, Long Live Twitter (Ask your Customers) appeared first on The Upsell. No one is on Twitter. Sound familiar?

Social Media 48

Social Media Customers Case Study Customer Care 48

ClearAction

FEBRUARY 7, 2016

Customer Experience Articles. Customer experience articles. Tools, techniques, and case studies catalyze your customer experience management success. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. Voice of the Customer.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

Stella Connect

JANUARY 25, 2018

You must continuously gauge customer sentiment to ensure you’re delivering exactly what customers expect, and you must actively manage front-line performance using that same feedback. A recent study about the shopping habits of 46,000 customers of a major U.S. What is your brand’s customer service ideal?

Self Service 40

Self Service Trends Customer Service Contact Center 40

SmartKarrot

FEBRUARY 15, 2022

Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Here is the list for you – 1.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132