CX Journey
JANUARY 11, 2018
The Missing Link in Today’s Omnichannel Customer Service Strategy Consumers don’t care about channels; they demand a fast and effortless customer service experience no matter which channel they use. He did - and in 2009 Zingle was born as the first two-way, business-and-customer communication platform.
Stella Connect
JANUARY 25, 2018
You must continuously gauge customer sentiment to ensure you’re delivering exactly what customers expect, and you must actively manage front-line performance using that same feedback. gets missed.” – Execs in the Know, “Social Customer Care Guide: Corporate Strategies for Operational Readiness”. The concierge approach.
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SmartKarrot
FEBRUARY 15, 2022
Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Here is the list for you – 1.
SurveySensum
JULY 14, 2020
Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].
SmartKarrot
JANUARY 18, 2022
Found in 2008 by Aditya Sanghi and Prabhash Bhatnagar, provides a cloud-based solution to manage hotels and properties. The solution streamlines hotel operations, boosts consumer reach, and increases bookings, all of which ultimately increase revenues. The company’s platform is used by 1200 e-commerce websites around the world.
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