Gainsight

OCTOBER 23, 2019

If I was to tell you in 2009 that in just a few years there would be a new category of software almost as prolific as CRMs, customer support, and project management software you wouldn’t have believed me. No one can argue with the role CS plays with renewal and upsell alongside the sales team —managed in your CRM, of course.

Software 60

Software Customer Success Tools Customer Centricity 60

Grade.us

JUNE 2, 2020

Integrate with CRM, POS, and other systems through the API. We don't have a native mobile app, and it's not currently on our development roadmap (our web app is fully responsive and optimized for mobile though). They pivoted in 2009, shifting their focus to lead generation via a pay-per-call business model. Support options.

Software 47

Software Management Net Promoter Score Multi-Channel 47

SurveySensum

JULY 14, 2020

He founded Brainfood Consulting, an advisory and education service in 2009 and since then he is training professionals around the world on AI-Driven Customer Contact Strategies and Mobile-first customer service planning. She is also the Co-Founder of Create2Connect Productions and Founder & CEO of Hoi Polloi Trends.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132