Service Untitled

SEPTEMBER 25, 2009

Service Untitled The blog about customer service and the customer service experience. If the employees are restricted by a huge number of rules, policies, or procedures (that they don’t have the power to excuse themselves from in certain situations), the customer service experience will suffer.

Hotels 41

Hotels Exercises Policies CRM 41

Service Untitled

APRIL 28, 2009

Service Untitled The blog about customer service and the customer service experience. If you wanted to get really involved, you could offer to fly the volunteers to wherever your office is and put them up in a local hotel for a night or two as well. Write them thank you letters.

Hotels 40

Hotels Exercises CRM Company 40

Clarabridge

MARCH 2, 2017

If you do want to put customers first, you need to think like your customers. Do you understand how your customers measure you? For example, French hotel group Accor have a ‘thank you score’, the number of social media complaints that are resolved to a point where the customer concludes with a closing expression of gratitude.

Measurement 49

Measurement Effort Score Net Promoter Score Social Media 49

SurveySensum

JULY 14, 2020

Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Clarabridge

MARCH 2, 2017

If you do want to put customers first, you need to think like your customers. Do you understand how your customers measure you? For example, French hotel group Accor have a ‘thank you score’, the number of social media complaints that are resolved to a point where the customer concludes with a closing expression of gratitude.

Measurement 40

Measurement Effort Score Net Promoter Score Social Media 40