CSM Magazine

DECEMBER 6, 2021

Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Mike Myer, CEO and co-founder of Quiq looks at the challenges ahead.

Tips 97

Tips e-support Customer Journeys Contact Center 97

Helpware

JULY 14, 2017

Not only will this give prospective customers confidence in your company, but it will also reaffirm the belief that you have in your customer service team. So go public with your customer support team. Be there for Your Customers at a Moment’s Notice. Publish Your Customer Service Reports. Start small.

Customer Service 40

Customer Service e-support Customer Service Representative Video 40

Kustomer

MARCH 27, 2020

Brad started his customer service career by founding eShare Communications. As Chief Technology Officer and Executive Vice President of Product Development, he helped create the first chat tool used for customer support. The Evolution of the Customer Service Experience. The Evolution of the Customer Service Experience.

Omni-Channel 52

Omni-Channel Customer Service e-support System 52

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Service Untitled

OCTOBER 21, 2009

Service Untitled The blog about customer service and the customer service experience. More customer-centric organizations tend to favor lower call abandonment rates (fewer people hang up, more people talk to employees). Would you say there is a target abandonment rate that support organizations should shoot for?

Abandon Rate 40

Abandon Rate Self Service e-support System 40

Service Untitled

JULY 15, 2009

Service Untitled The blog about customer service and the customer service experience. One of the first things I like to do when I’m given a broad assignment (e. My personal style is to talk to employees about what the problems and opportunities are before I talk to managers about the same thing.

Exercises 45

Exercises e-support Consulting Meeting 45