2009 Communication CRM ROI 
ClearAction
JULY 20, 2023
Non-stop for the past 25 years, technology for experience management and marketing have been super hot since CRM arrived on the scene. Especially in hard times like the 2009 global financial crisis and the 2020 global pandemic, demand for tech skyrocketed. Cater communication and features according to these.
Comm100
NOVEMBER 13, 2022
Research shows that 72% of consumers use multiple communication channels when completing a transaction, rising to 82% for business buyers. It’s the most popular digital channel to communicate with a company on. Connecting your digital channels into one platform leads to improved efficiency, CX, and ROI. Speed and efficiency.
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Comm100
NOVEMBER 13, 2022
The efficiencies of live chat also mean a high return on investment (ROI) for the technology. Compared to phone and other communications, live chat allows less agents to help more customers. Access our Live Chat ROI Calculator to learn how much your team can save by introducing live chat. . Adopt omnichannel .
ClearAction
OCTOBER 1, 2018
This is after 10 years — since the 2009 economic downturn — when companies began investing heavily in CXM technologies and teams. Likely, the promise of CXM ROI has been alluring to executives who have asked for quick wins and near-term gains. Why would we not see more companies in the upper echelons of CXM maturity?
SurveySensum
JULY 14, 2020
Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].
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