Comm100

FEBRUARY 1, 2023

Benefits of live chat in higher ed Higher education live chat use cases Best live chat for higher education Live chat for higher education is a tool that sits on websites that lets students communicate in real-time with support agents using a chat window similar to messaging apps. of blended learners and 90.4%

Effort Score 229

Effort Score Wait Times Video Communication 229

TechSee

DECEMBER 5, 2017

Using both conventional and emerging communication channels, Casengo integrates Facebook Messenger and WhatsApp into the customer service platform. The platform allows for real-time conversation, regardless of channel type, via a unique Hybrid Messaging Timeline. and cloud-based call center offerings.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116

Stella Connect

JANUARY 25, 2018

According to a 2009 Booz & Company report , customer feedback is “one of the largest untapped resources for companies”—a veritable gold mine of business intelligence. Frustrated customers, or customers who want to connect with someone who can help with purchase decisions, will consume more of agents’ time on the front line. “

Self Service 40

Self Service Trends Customer Service Contact Center 40

Comm100

MARCH 27, 2023

Multilanguage support also allows chatbots to communicate in the student’s language of choice, allowing them to easily handle international requests in other time zones. During non-peak periods, the additional support capacity that chatbots provide allows faster resolutions to student queries and reduced wait times.

Chatbots 166

Chatbots Multi-Channel Knowledge Base Wait Times 166

Comm100

NOVEMBER 13, 2022

Customers now use an average of nine different channels to connect with companies, and they expect the support they receive on these channels to be fast, convenient and personalized. Research shows that 72% of consumers use multiple communication channels when completing a transaction, rising to 82% for business buyers.

Omni-Channel 226

Omni-Channel Customer Service Chatbots Social Media 226

Comm100

NOVEMBER 13, 2022

Today’s customers look for fast, convenient, and personalized support that allows them to connect with brands how, where, and when they want. Live chat allows customers to connect with agents in real-time using a familiar chat interface, whether on a website or integrated within a mobile app.

Tools 195

Tools Customer Service Tips Omni-Channel 195