Comm100

NOVEMBER 13, 2022

Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs. Canadian Blood Services introduced Comm100 AI Chatbot with this goal: .

Tools 195

Tools Customer Service Tips Omni-Channel 195

Comm100

NOVEMBER 23, 2020

Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve. Since then, Comm100 has kept true to its mission by expanding its offerings to meet the evolving needs of customer service teams. 4.7 / 5 (Capterra).

Comparison 130

Comparison System Knowledge Base Omni-Channel 130

CSM Magazine

JUNE 27, 2018

Cathal McGloin, CEO of ServisBOT describes why AI is perfectly poised to help customer service professionals shine. While we are happy to chat to friends and colleagues using messaging, text, social media and email, when it comes to contacting our bank, insurance company or healthcare provider, we’re often sent to the back of the phone queue.

Chatbots 40

Chatbots Insurance Case Study System 40

Kustomer

MARCH 27, 2020

Brad shares a few ways to keep customers happy, but first he asks brands to remember that negative experiences travel faster than positive ones. Consumers immediately turn to social media, friends, and family when something goes wrong. I can only imagine when you were back in the day talking through different chatbots etc.

Omni-Channel 52

Omni-Channel Customer Service e-support System 52