ClearAction
FEBRUARY 7, 2016
Customer Experience Management Improves Brand Value article. 26% of companies rate themselves as good or excellent in creating a complete and integrated view of each customer across multiple products and channels, or at making a current view of necessary customer information available to all customer touchpoints.(1).
CSM Magazine
MARCH 13, 2020
By providing your customers with a multiple-choice approach to renewal and win-back and a clear path to completing the customer journey, which is supported by rich content, customer service managers can deliver a customer experience that is consistent with both their organization’s commercial goals and brand values.
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BirdEye
OCTOBER 6, 2023
Your brand reputation management should be your #1 marketing priority. In our digitally connected world, information spreads like wildfire. Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty.
SurveySparrow
JUNE 9, 2020
Founded in 2009, Imgur is an image-sharing community where viral images and memes are shared. When people realize that your account shares a lot of funny memes, people will follow your brand even when they realize that they have never heard about your brand before. That’s how powerful it is.
CX University
OCTOBER 19, 2017
The liquid within lithium ion batteries is highly flammable, which explains other phone explosions and issues over time , including Nokia issues in 2009 and an iPhone giving someone third-degree burns in 2015. The open market impact was disastrous in brand value, perception, customer experience and trust. That’s a concern.
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