CSM Magazine

MARCH 13, 2020

By providing your customers with a multiple-choice approach to renewal and win-back and a clear path to completing the customer journey, which is supported by rich content, customer service managers can deliver a customer experience that is consistent with both their organization’s commercial goals and brand values.

Self Service 64

Self Service Chatbots Contact Center Policies 64

BirdEye

OCTOBER 6, 2023

This constant threat to your brand’s name is known as reputational risk. Understanding reputational risk and how to manage it effectively can safeguard your business. We will break down how to measure reputation risk, strategies for identifying vulnerabilities, and what you can do to protect your reputation in this blog.

Strategy 58

Strategy Social Media Airlines Software 58

CX University

OCTOBER 19, 2017

The liquid within lithium ion batteries is highly flammable, which explains other phone explosions and issues over time , including Nokia issues in 2009 and an iPhone giving someone third-degree burns in 2015. The open market impact was disastrous in brand value, perception, customer experience and trust.

Customer Experience 66

Customer Experience Culture Metrics Airlines 66

SurveySparrow

JUNE 9, 2020

Founded in 2009, Imgur is an image-sharing community where viral images and memes are shared. When people realize that your account shares a lot of funny memes, people will follow your brand even when they realize that they have never heard about your brand before. How to use memes for business. Check the image rights.

Entertainment 64

Entertainment Video Culture Brands 64