Michel Falcon Experience

AUGUST 9, 2017

I take it that you clicked on this video because your company is using Net Promoter Score. I’m also going to assume that you spent a considerable amount of time and resources building the program, launching it and then heard crickets after you sent the survey to your customers because your response rate was low?

Net Promoter Score 76

Net Promoter Score Social Media Video Survey 76

Daniel Group

APRIL 18, 2024

Our survey database has well over one million completed B2B customer surveys from customers in material handling, construction equipment, bus and truck, and various other industrial markets. This analysis covers 600,000 surveys from 2008 in one vertical market. The customer must initiate the feedback.

Communication 98

Communication Strategy NPS Net Promoter Score 98

ShepHyken

APRIL 11, 2017

Adam Dorrell on How to Monetize the Net Promoter Score. How do you use the Net Promoter Score® to retain your customers? How can you make money by understanding the numbers behind this survey? Shep feels that NPS is one of the simplest, yet most powerful feedback measurement tools.

Net Promoter Score 83

Net Promoter Score NPS Customer Retention CRM 83

Daniel Group

SEPTEMBER 23, 2021

Edward Craner, SVP of Strategy and Marketing, HOLT CAT , shares how they have transformed their company with feedback over the past 13 years. So, for some context, I joined Holt in 2008, January of 2008. ” Back then in 2008, we did some studies and we quickly came to the realization that the large customers, fantastic.

Net Promoter Score 98

Net Promoter Score Social Media Feedback Groups 98

Customer Bliss

APRIL 11, 2017

Here, we discuss the critical factors in embedding this approach not as survey-score chasing, but business transformation. While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. The Origins Of Net Promoter Score. About Brian.

NPS 163

NPS Net Promoter Score Wireless Call Center 163

Clicktools

JANUARY 27, 2017

In the customer experience world, there is no shortage of acronyms representing various survey methodologies — CSAT, NPS, CES, CXi, etc. Feedback to action! So, as you examine survey methodologies, start with the end in mind. Think about how you’ll be able to act on the feedback in order to improve your business.

NPS 49

NPS Net Promoter Score Survey Effort Score 49

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). That’s a huge mistake.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208