West Monroe

DECEMBER 11, 2022

These measures should certainly be part of an overall strategy, but banks can’t expect to benefit from market uncertainty by deploying a purely defensive approach. During the 2008 downturn, Forbes columnist Tim Bajarin asked Intel’s CEO what the company would do given the economic reversal. Three key offensive strategies.

Banking 52

Banking Marketing Self Service Financial 52

Lumoa

JUNE 14, 2023

Even the CEO is known to take customer service calls every once in a while – talk about customer centricity! Starbucks’ customer service strategy differs from both Amazon and Netflix but is equally noteworthy. Over 300 ideas from the website have made it into Starbucks stores worldwide.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Clarabridge

MARCH 30, 2017

Do you need to revisit your survey strategy? Are you able to connect your customer experience survey program to key business goals, like increased revenue and decreased churn? Response rates for the typical customer experience survey have been dropping over the past 20 years, from about 20% to only 2% today. About Chris Rogers.

Survey 40

Survey Strategy Customer Experience Analytics 40

Clarabridge

DECEMBER 7, 2016

Constant Contact offers email marketing software that helps our customers to create effective email marketing and other online marketing campaigns to meet their business goals. Simply put, we empower small businesses and non-profits to grow customer relationships and succeed. About Chris Rogers. Serina holds a M.S.

Feedback 81

Feedback Survey Case Study Analytics 81

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Clarabridge

DECEMBER 7, 2016

Constant Contact offers email marketing software that helps our customers to create effective email marketing and other online marketing campaigns to meet their business goals. Simply put, we empower small businesses and non-profits to grow customer relationships and succeed. About Chris Rogers. Serina holds a M.S.

Feedback 40

Feedback Survey Case Study Analytics 40