Lumoa

JUNE 23, 2021

Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.

Trends 208

Trends Self Service Contact Center Omni-Channel 208

Avaya

JANUARY 24, 2018

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. An original MiFID was enacted in 2004, prior to the 2008 global financial crisis.

Financial 46

Financial Government Banking Policies 46

NobelBiz

FEBRUARY 22, 2023

Customer services also plays a signification role in customer engagement in call centers. However, depending entirely on a call script and reciting it mechanically is one of the most common blunders in customer service! A happy consumer will return for all of his future purchases and requirements.

Call Center 52

Call Center Customer Service Contact Center Social Media 52

NobelBiz

MAY 17, 2022

Customer services also plays a signification role in customer engagement in call centers. However, depending entirely on a call script and reciting it mechanically is one of the most common blunders in customer service! A happy consumer will return for all of his future purchases and requirements.

Call Center 52

Call Center Customer Service Contact Center Social Media 52

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

LiveChat

AUGUST 3, 2018

Despite the mind boggling success that the original iPhone enjoyed, Apple went ahead and launched the iPhone 3G just a year later, on July 11, 2008. You might be forgiven for thinking that product improvement doesn’t have much to do with the customer directly. Every time a new line is released, customer engagement skyrockets.

Customer Focused 28

Customer Focused Company Multi-Channel Airlines 28