2008 Competitive Advantage Loyalty NPS 
ShepHyken
MAY 26, 2017
Companies that track and measure their customer service have a competitive advantage. seconds in 2008 with a mind boggling 19.19 Net Promoter Score (NPS). The ‘holy grail of metrics’ is used by most companies worldwide to track customer loyalty. Shep Hyken. Usain Bolt bettered his own 200 meters world record of 19.30
Customers Rock!
APRIL 14, 2010
I hope we can all agree that delivering a positive customer experience is the key to building customer loyalty and achieving financial success. To gain sustainable competitive advantage, you need view data in a way that reveals trends and helps you to identify structural areas in need of improvement (i.e. Image credit: TommL ).
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Chattermill
MAY 12, 2019
The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi. in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. Reichfield is the creator of oft-used CX metric, the Net Promoter Score (NPS), and The Ultimate Question 2.0,
Wootric CX Blog
FEBRUARY 14, 2019
Why we love Guneet: He’s Director of Customer Experience & Advocacy at Docusign where he leads the company’s NPS, customer advocacy, customer labs & customer research. Her methodology provides clients with a disciplined and sustainable approach to increasing customer lifetime value and loyalty. Guneet Singh.
Bold360
DECEMBER 1, 2016
Chip Bell is a customer loyalty expert and author. Enterprises today must aggregate legacy applications, customer data and content, and break down organizational silos to innovate the digital customer experience to gain digital agility now and sustainable competitive advantage with one-to-one customer relationships. Ajay Prasad.
Expert insights. Personalized for you.
91 
Let's personalize your content