2008 Competitive Advantage Customer Insights Loyalty 
Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.
Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.
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Wootric CX Blog
FEBRUARY 14, 2019
Why we love Colin: He’s a keynote speaker, best-selling author of several books such as The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level , the CEO of Beyond Philosophy , and Co-Host of The Intuitive Customer Podcast. She also holds a Bachelor of Applied Science in Computer Engineering.
West Monroe
JANUARY 25, 2022
Unlike older boomer and Generation X customers, this major customer group doesn’t wait for dissatisfaction to make a move. Many reported that they were satisfied with the bank they left or one they planned to leave, indicating that satisfaction does not always translate to loyalty. What does it mean to be a digital bank?
Bold360
DECEMBER 1, 2016
Chip Bell is a customer loyalty expert and author. “The biggest mistake companies make when getting customer experience software is…” Forgetting the customer! If they don’t, they run the risk of the competition getting ahead by optimizing for the customer more efficiently and effectively.
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