CSM Magazine

DECEMBER 6, 2021

Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Mike Myer, CEO and co-founder of Quiq looks at the challenges ahead.

Tips 97

Tips e-support Customer Journeys Contact Center 97

Helpware

JULY 14, 2017

So go public with your customer support team. When the Amazon Kindle Fire HDX was released, it wasn’t just a big leap in the world of e-readers, but customer service as well. The point is to make it s easy as possible for the customer to get help from your support team. Wufoo has pioneered this idea in 2008.

Customer Service 40

Customer Service e-support Customer Service Representative Video 40

C Space

JUNE 1, 2020

The programming will focus on topics like conscientious leadership, health and wellness, multi-generational workforces, support for caregiving, agile work environments, and how companies can support their workers and talk about grief. In 2008, folks lost jobs … and they found us. billion, beating analysts’ estimates of $6.14

Brands 52

Brands Multi-Channel Conference Advertising 52

SmartKarrot

JANUARY 18, 2022

Found by Abhijit Pattanaik in 2016, Playtonia is an e-sports platform technology company that helps online gamers connect and develop communities. The SaaS company arranges and promotes a variety of e-sports leagues for gamers. Capillary Technologies was founded in 2008 by Ajay Modani, Aneesh Reddy, and Krishna Mehra.

Company 11

Company e-support Customer Journeys CRM 11

Susan Abbott

JUNE 9, 2015

The first web marketplaces democratized the ability to sell physical goods, such as E-Bay   (founded 1995) and Etsy (founded 2005).  Originally launched as a platform to support virtual work in 1999, ELance really took off when it launched the vendor management system, creating a marketplace.

e-support 40

e-support Marketing Retail Advertising 40

Wired and Dangerous

MAY 12, 2021

” As you can imagine on reforms of this magnitude, most of the leading brokers and underwriters have given their support to the reforms and four of the main brokers, Aon, JLT, Marsh and Willis are presently providing training and advice across the market. The plaintiff in Brott v Shtrambrandt [2009] VSC 467 is not having much luck.

Insurance 91

Insurance Government Banking e-support 91