CX Workout - Ideas Blog
DECEMBER 22, 2020
Academic research has shown that evoking gratitude across customers or buyers leads to valuable behavioral outcomes such as positive word of mouth or recommendation (Soscia, 2007) and increased purchase intentions (Palmatier et al., This was then followed up by asking NPS for both brands. Eggert et al.,
Customer Alignment
MAY 11, 2017
Tell your customers what action you’re taking as a result of their feedback and then make sure you do it! Surveys are a key part of the big business of Customer Experience Management and Voice of Customer programmes – but they have become a victim of their own success.
SurveySensum
JULY 14, 2020
Ali Malik is a certified CX Professional (CCXP) and specialist in CX, Brands & Market Research, designing Metrics & Measurements, Mystery Shopping & Voice of Customer & Employees Programs. Ingrid Lindberg – Keynote Speaker, CXO, Founder, and CEO of Chief Customer. LinkedIn : [link] /. Website : [link].
Expert insights. Personalized for you.
52 
Let's personalize your content