Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Michel Falcon Experience

APRIL 11, 2019

Best place to work in Canada in 2006, second best place to work in all of Canada 2007. They went from … this was great, real-world experience that I could not have paid for in a university. When I’m asked what is the ROI of this, what is the ROI of that? They were in there early. ” Of course not.

Culture 60

Culture Leadership Hospitality Meeting 60

Michel Falcon Experience

FEBRUARY 11, 2019

My career started in 2007 as a call center agent in my early twenties. So I interviewed for both and I got offers for both and I decided that it was going to be 1-800-GOT-JUNK largely because they were doing this already culture engagement experience. What is the Roi of this? He gets it right. She’ll come back.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60

Michel Falcon Experience

MARCH 12, 2019

I recognize that there’s a couple big ballers in the audience that have billion dollar companies and, I’m not there yet, but if we strip everything away, the industry and the size of the company, what the commonality is, is we’re managing one thing: human behaviour.

Culture 12

Culture Employee Engagement Company Engagement 12