CX Centric

FEBRUARY 11, 2021

Collaborative Leadership In this article, I discuss both Agility and Collaborative Leadership, and argue that these two disciplines are not enough to ‘win’ in today’s competitive, fast-moving and complicated landscape. In late 2007 there was a study which said that 70 per cent of IT projects were over budget or delayed. Remember that?

Culture 105

Culture Leadership Roadmap Customer Centricity 105

Retently

JANUARY 19, 2023

The term product-market fit is relatively recent, being coined by Marc Andreessen in 2007 in his guide for startups, “ The only thing that matters ”. It should have enough features for your customers to try and provide feedback on – used for further development. Send this prototype to your target audience and ask for feedback.

Measurement 158

Measurement Survey Marketing Effort Score 158

SurveySensum

JULY 14, 2020

A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. Mila Widyani – Head of Customer Experience at CIMB Niaga. Website : [link]. Jaakko Männistö – Head Coach at CX Academy.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132