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10 Examples of Bad Outsourcing and How to Avoid Them

Magellan Solutions

The State of Texas employed IBM in 2006 to combine the activities of 27 state agencies’ data centers into two data centers. Hertz had created business plans, outlined objectives, and created roadmaps to expand its platform offerings. 1) IBM & THE TEXAS STATE. CASE STUDY. It was a $863 million, seven-year contract.

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Free your mind: Voice of Customer

OpinionLab

There is no better metric for improving your customer experience than actual customer feedback. Since roughly 2006, Stratigent has worked with VOC vendors, such as OpinionLab , to help clients transcend the mindsets outlined above. Final Thoughts.

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The healthcare industry needs more than just patient satisfaction surveys to deliver on experiences

Qualtrics

This process of administering surveys became much more rigorous and embedded in our organizations with the advent of HCAHPS ( Hospital Consumer Assessment of Healthcare Providers and Systems ) in 2006, which standardized the collection and public reporting of patients’ perceptions of care.