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Top women CXOs

CloudCherry

In-depth neuroscience researches tell us that there are biological differences in the way a woman and a man would think but that does not prove men and can soar higher than women in leadership capabilities. Jeanne is the author of the famous book, “Chief Customer Officer” (Jossey-Bass, 2006). Jeannie Walters. Erica Sosna.

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CX Initiatives: What if Employees Are Not On Board?

Beyond Philosophy

CMC Thought Leadership Principal, Beyond Philosophy. One of my favorite movies about business in general, and employee behavior in particular, is Office Space. If the manager had ever seen Office Space, the lessons of negative employee experience and dopey company rules were lost on him. Michael Lowenstein, Ph.D.,

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Episode #25 – Keeping Employees Safe from Workplace Violence

Russel Lolacher

“Something’s wrong with leadership, something is wrong with management. But first, I want to I want to sort of tap into your experience personally, when it comes to the employee experience and workplace culture. What’s your best or worst one or the other sir, employee experience you’ve had?

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Is ‘Being Human’ With Customers A New Concept? And, Does It Create Emotional, Experiential, Social and Financial Value?

Beyond Philosophy

CMC, is Thought Leadership Principal for Beyond Philosophy. The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. Michael Lowenstein, Ph.D.,