Customer Bliss

APRIL 11, 2017

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. The Origins Of Net Promoter Score. They wanted a more universal metric for customer satisfaction and, in March 2003, they implemented it at Intuit.

NPS 163

NPS Net Promoter Score Wireless Call Center 163

Confirmit

MAY 29, 2018

What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. a Net Promoter Score, or more likely a series of Net Promoter Scores, you can track for key areas of your business.

Net Promoter Score 40

Net Promoter Score NPS Effort Score Metrics 40

SurveySparrow

NOVEMBER 1, 2020

Started in 1999, SurveyMonkey’s tool provides different types of templates, a suite of back-end programs and a stellar experience for its customers. SurveyGizmo: Started in 2006, SurveyGizmo gives its customers the ability to complete complex tasks with a feature-rich interface design and with relative ease.

Comparison 59

Comparison Survey Net Promoter Score Tools 59

Beyond Philosophy

JUNE 4, 2015

This sea change is why, according to Kotler, the future of marketing will be in creating products, services, and company cultures that inspire, include, and reflect the values of target customers. Companies need to focus on the touchpoints which are most influential.

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60