Team Support

JANUARY 9, 2024

Customer interactions expanded to email and web-based platforms: Companies began using email for customer communication, and websites provided self-service options and FAQs. In the late 1990s, live chat support emerged as a popular communication channel.

Technology 59

Technology Chatbots Call Center Social Media 59

Kayako

APRIL 12, 2022

Increasing NameCheap’s agent productivity through a self-service knowledge base. Namecheap is a leading domain registrar and technology company that offers domain registration, hosting packages, and related services. Kayako Benefits for Namecheap: Improved self-service knowledge base. Discover Kayako Single View.

Case Study 287

Case Study Study Self Service Customer Service 287

Comm100

NOVEMBER 23, 2020

While some companies use ticketing software to manage their emails alone, true omnichannel help desks allow tickets to be created from any digital channel, including chat, social, SMS, and even voice. This ensures the highest level of consistency, speed, and quality of customer service.

Comparison 130

Comparison System Knowledge Base Omni-Channel 130

SmartKarrot

JANUARY 18, 2022

Agile CRM offers lead generation, contact management, and integrated telephony services. Found by Chandra Mohan Grover in 2006, IBSFintech is a SaaS company that offers financial solutions for managing corporate trade finance and Forex treasury. IBSFintech. The company’s products help simplify real-time work. contact-form-7].

Company 11

Company e-support Customer Journeys CRM 11