Beyond Philosophy

MAY 8, 2019

In 2004, I presented to an insurance company in Germany about how they should be evoking the proper emotions in their customers. Now, when I say value, I’m talking about which emotions make people spend more money, and make people give you better Net Promoter Scores. It was a tough audience. If not, you won’t.

Net Promoter Score 155

Net Promoter Score Insurance Call Center Training 155

Retently

JUNE 24, 2018

While you can send a survey and get a score using these platforms, there are certain benefits to using a specialized NPS survey tool. The main reason for adopting a specialized Net Promoter Score® software is because they are developed with NPS in mind. Customer feedback loop. Trello, Asana, etc.). Typical NPS dashboard.

NPS 106

NPS Net Promoter Score Software How To 106

BirdEye

MAY 19, 2023

Charles Schwab branch managers use continuous integration of feedback loops daily to gauge their customers’ experience. By analyzing customer survey scores and reading customer comments, these managers can quickly act to resolve customer frustrations. Here’s an example.

Examples 52

Examples Feedback Net Promoter Score Effort Score 52

Thematic

SEPTEMBER 6, 2018

Are you wondering whether to invest in the Net Promoter Score (NPS) to improve your customer experience? In this post, we’re only focusing on Net Promoter Score. For more on the Net Promoter System , we recommend checking out resources like Bain & Company , and Customer Strategy to name only a couple).

Net Promoter Score 54

Net Promoter Score NPS Effort Score Feedback 54

Michel Falcon Experience

APRIL 23, 2019

I spend a few hours a week studying other companies and use their stories as motivation to constantly strive to be better than we are today (as of writing this blog post our Net Promoter Score is 79). I wanted to share three stories from companies that inspire me. CBC Federal Credit Union.

Company 95

Company Customer Experience Customer Service Net Promoter Score 95

Bob Hayes

MAY 7, 2018

The Net Promoter Score (NPS), a metric used to gauge the health of the customer relationship, has been used by companies for years. Second, the calculation of the metric (a difference score) results in an ambiguous score that is difficult to interpret. 2004; Fornell, et al., NPS Background. NPS Claims.

NPS 89

NPS Net Promoter Score Data Loyalty 89

Bob Hayes

MAY 7, 2018

The Net Promoter Score (NPS), a metric used to gauge the health of the customer relationship, has been used by companies for years. Second, the calculation of the metric (a difference score) results in an ambiguous score that is difficult to interpret. 2004; Fornell, et al., NPS Background. NPS Claims.

NPS 86

NPS Net Promoter Score Data Loyalty 86