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It’s time to stop giving people Net Promoter Score® targets

Genroe

Sudoko has it’s roots in 19th century French newspapers (yes really) and only became mainstream from 2004 when it started appearing, seemingly, everywhere. The post It’s time to stop giving people Net Promoter Score® targets appeared first on Genroe.

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It’s time to stop giving people Net Promoter Score® targets

Genroe

Sudoko has it’s roots in 19th century French newspapers (yes really) and only became mainstream from 2004 when it started appearing, seemingly, everywhere. The post It’s time to stop giving people Net Promoter Score® targets appeared first on Genroe.

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Emotions Drive Spending, But Do You Know Which Ones Drive the Most?

Beyond Philosophy

In 2004, I presented to an insurance company in Germany about how they should be evoking the proper emotions in their customers. Now, when I say value, I’m talking about which emotions make people spend more money, and make people give you better Net Promoter Scores. It was a tough audience.

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How to Choose the Best NPS Software for Your Business [2018 Update]

Retently

While you can send a survey and get a score using these platforms, there are certain benefits to using a specialized NPS survey tool. The main reason for adopting a specialized Net Promoter Score® software is because they are developed with NPS in mind. Customer feedback loop. NPS software pricing.

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7 Key benefits to feedback loops, plus examples

BirdEye

You can also proactively collect feedback by using additional resources, such as a net promoter score survey, also known as an NPS survey, or gathering information from employees working directly with customers. You can collect customer feedback from online reviews, social media comments , and product forums.

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Why invest in the Net Promoter Score?

Thematic

Are you wondering whether to invest in the Net Promoter Score (NPS) to improve your customer experience? In this post, we’re only focusing on Net Promoter Score. For more on the Net Promoter System , we recommend checking out resources like Bain & Company , and Customer Strategy to name only a couple).

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CX vs. UX: The Yin and Yang of Customer Loyalty

InteractionMetrics

Founded in 2004, Stanford University’s Hasso Plattner Institute of Design broke down Design Thinking into five distinct phases: Empathize : Understand your customer. Before this, products were primarily designed based on whatever the engineering team wanted to build, not what the customer wanted, needed, or was able to use functionally.

Loyalty 52