Retently

JULY 28, 2023

Miscommunications, low employee engagement, and the lack of a customer-centric company culture can also get in the way and make things worse. The goal is to address any issues causing employee dissatisfaction in order to increase productivity rates.

Chief Customer Officer 142

Chief Customer Officer Customer Centricity Call Center Metrics 142

Retently

OCTOBER 19, 2018

Miscommunications, low employee engagement, and the lack of a customer-centric company culture can also get in the way and make things worse. The goal is to solve the problems making employees unhappy so that productivity rates are increased.

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Call Center Metrics 98

Qualtrics

OCTOBER 11, 2019

One of the key building blocks to creating a truly exceptional employee experience is cultivating an environment where employees feel free to both share and receive open and honest feedback. 6 If team members aren’t coming to you, make an effort to reach out to them individually to solicit their feedback and share with them.

Culture 26

Culture Communication Multi-Channel Feedback 26

Storyminers

JULY 6, 2020

She has served clients as an independent consulting partner since 2004. Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She has served clients as an independent consulting partner since 2004. Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CSM Magazine

OCTOBER 9, 2019

The third post in our Customer Service Week series by Samantha Saunders examines the importance of employee engagement and recognition. The report states that “employees are highly accurate in their assessments of customer satisfaction and the quality of their company’s service delivery.

Airlines 45

Airlines Customer Satisfaction Hotels Retail 45

ProProfs Chat

SEPTEMBER 20, 2019

Invented in 2004, NPS was called the “the one question you’ll ever need.” The survey answer is usually a yes/no and it takes a second to take feedback. This is why it’s no surprise that employee experience is directly proportional to customer experience. This is where the Net Promoter Score (NPS) comes in. Brand Awareness Rate.

Survey 56

Survey Net Promoter Score Effort Score NPS 56