Customer Enthusiast

MAY 27, 2015

It was in Scottsdale, Arizona in 2004. Given an average class size of 12, delivering two presentations each (of which I evaluated half), a couple of quick calculations suggest that I observed 480 presentations totaling 72 hours. Today (perhaps nine years removed from my last class), of those presentations, I can vividly recall exactly one.

Groups 40

Groups Retail Video Course 40

Customer Enthusiast

MAY 27, 2015

It was in Salt Lake City, Utah in 2004. Given an average class size of 12, delivering two presentations each (of which I evaluated half), a couple of quick calculations suggest that I observed 480 presentations totaling 72 hours. Today (perhaps nine years removed from my last class), of those presentations, I can vividly recall exactly one.

Groups 40

Groups Retail Video Course 40

Qualtrics

OCTOBER 11, 2019

Strategies to build trust and improve employee engagement. Strategic alignment with organizational priorities and work engagement: A multi? Leadership behavior and employee voice: Is the door really open? Are your employees avoiding you? Voices of Survivors: Words that Downsizing CEOs Should Hear. 4 Biggs, A.,

Culture 26

Culture Communication Multi-Channel Feedback 26

Storyminers

JULY 6, 2020

She has served clients as an independent consulting partner since 2004. Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She has served clients as an independent consulting partner since 2004. Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CSM Magazine

OCTOBER 9, 2019

The third post in our Customer Service Week series by Samantha Saunders examines the importance of employee engagement and recognition. Established in 2004, OmniServ employs over 5000 staff delivering ‘Legendary Service’ across a wide portfolio of aviation services. Recognition: Celebrate your customer service heroes.

Airlines 45

Airlines Customer Satisfaction Hotels Retail 45

ProProfs Chat

SEPTEMBER 20, 2019

Invented in 2004, NPS was called the “the one question you’ll ever need.” This is why it’s no surprise that employee experience is directly proportional to customer experience. Employee surveys need not be limited only to employee satisfaction or employee engagement surveys.

Survey 56

Survey Net Promoter Score Effort Score NPS 56

ijgolding

FEBRUARY 23, 2016

Joseph Michelli is perhaps one of the longest standing and most inspiring Customer Experience Professionals in the world An American psychologist, speaker, author, and radio personality, Joseph started his career as a psychologist in 1988 and began writing business books in 2004, including The Starbucks Experience.

Customer Experience 120

Customer Experience Customers Engagement Customer Experience Professionals 120

CSM Magazine

OCTOBER 11, 2019

They had to win the hearts and minds of all employees, old and new, and they did that by delivering a thorough and strategic employee engagement programme. Established in 2004, OmniServ employs over 5000 staff delivering ‘Legendary Service’ across a wide portfolio of aviation services.

Customer Service 40

Customer Service Airlines Travel Customers 40

Russel Lolacher

JUNE 27, 2022

In this episode of Relationships at Work, Russel chats with multi-time best selling author, researcher and international Hall of Fame speaker Eric Chester on the ingredients to an on fire workplace culture that solves the employee retention problem. ” Eric Chester. FULL TRANSCRIPT OF INTERVIEW. Russel Lolacher.

Culture 52

Culture Employee Experience Multi-Channel Course 52