article thumbnail

When Do You Need to Outsource a Call Center

Magellan Solutions

They first delegated their technical support in India as early as 2004. Outsourcing to a call center not only helps them with software development and customer service but it assists them in becoming flexible in their operations, especially during product launches and updates where they experience a peak in inbound calls.

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

s first ever brand office, where she garnered major corporate awards as the vice president/general manager of brand and strategy. She has served clients as an independent consulting partner since 2004. She is also a published author on customer service trends and best practices. Denise went on to head Sony Electronic Inc.’s

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

s first ever brand office, where she garnered major corporate awards as the vice president/general manager of brand and strategy. She has served clients as an independent consulting partner since 2004. She is also a published author on customer service trends and best practices. Denise went on to head Sony Electronic Inc.’s

article thumbnail

Comprehensive Guide to Lead Generation

Magellan Solutions

Besides training, you’ll also need to provide hardware and software, and set up a lot of other things. On the other hand, outsourcing can help you deal with management issues that deal with people or performance management like paying for the most up to date software and techniques.

article thumbnail

Top 30 SaaS Companies in the US

SmartKarrot

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. Boastcapital is a B2B SaaS automation software that assesses research and development (R&D) tax for businesses. Coupa Software.

Company 10