Avaya

JANUARY 24, 2018

An original MiFID was enacted in 2004, prior to the 2008 global financial crisis. The main goals of the MiFID II are: Customer protection. Increased financial product governance. Firms must take “all sufficient steps” to ensure that transactions are executed in the best interest of customers. Barclays’ fines totaled £2.45

Financial 46

Financial Government Banking Policies 46

Avaya

JANUARY 26, 2018

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. The directive requires all national governments in the EU to adopt certain laws, which they are free to do in their own way should the resulting effect be the same.

Financial 51

Financial Contact Center Call Recording Communication 51

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

BirdEye

JANUARY 11, 2023

It’s important to reply promptly to comments and reviews on social media as it shows customers you are attentive and engaged with their feedback. While there is no single standard for how quickly to respond, research suggests that companies should strive for an average response time of under 30 minutes for customer service inquiries.

Social Media 98

Social Media Multi-Channel Advertising Measurement 98